You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Gift cards & downloadable software products are non-refundable.
Once your return has been inspected and returned, you should expect to receive your refund within 2 weeks of giving your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
9 1/2 N. Broadway St
Lebanon OH 45036
We can ship to virtually any address in US & Canada. Note that there are restrictions on some products, and some products cannot be shipped to certain domestic or international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Estimated shipping date estimates may appear on the product page and shipping quotes page.
Please also note that the flat-rate shipping its based items typical weight. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights may be rounded up to the next full pound.